Refunds And Returns
Refund Policy
Last updated: October 22, 2026
Returns
We want you to love your House of Coco Belle products. If something isn't right, you may return eligible items within [30] days of delivery.
To be eligible for a return, items must be unworn, unwashed and unused, with all original tags attached, and in their original packaging. We may reduce your refund or decline the return if an item shows signs of wear, damage, makeup, perfume, deodorant or other marks, or has been handled more than necessary.
How to start a return
Contact us at help@houseofcbelle.shop before sending anything back. Please include your order number and the item(s) you'd like to return. We'll reply with return instructions and the address to send your item to. Items sent back without first contacting us may not be accepted.
Unless we state otherwise, you are responsible for return shipping costs for change-of-mind returns. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.
Damages and issues
Please inspect your order as soon as it arrives. If an item is defective or damaged, or you received the wrong item, contact us within [7] days of delivery with your order number and photos of the issue, so we can make it right. For approved claims on faulty, damaged or incorrect items, we will cover the return shipping cost. Our 30-Day Quality Guarantee also covers manufacturing faults that appear within 30 days of delivery.
Exceptions and non-returnable items
The following items cannot be returned:
- Sale or final-sale items, as marked on the product page at the time of purchase
- Items that have been worn, washed, altered or damaged after delivery
- Intimates, bodysuits and swimwear, for hygiene reasons
- Gift cards
If you're unsure whether an item can be returned, contact us before purchasing.
Exchanges
The fastest way to get the item you want is to return the original item and, once the return is accepted, place a new order. If you'd like an exchange for a different size, contact us first and we'll check availability.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within [5–10] business days. Original shipping charges are non-refundable, except where the return is due to our error, such as a faulty or incorrect item. Your bank or card provider may take additional time to process and post the refund.
If you haven't received your refund within a reasonable time after approval, contact us at help@houseofcbelle.shop.
Your rights
This policy does not limit any rights you may have under applicable federal or state consumer protection laws, including rights that apply if goods are defective, not as described, or not delivered.
Contact
To start a return, ask about an exchange, report a damaged item, or ask any questions about this policy, please contact us at help@houseofcbelle.shop.